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4:53
YouTube
ServiceNow Documentation
Workforce Optimization | Schedule plans and shifts
Demonstrates how to plan shifts with automatically staggered break times for your agents to effectively manage their schedule in Workforce Optimization. This video covers: 00:00 Intro 01:23 Creating shifts 02:44 Creating schedule plans 03:15 Assigning agents to shifts 03:50 Duplicating schedule plans #servicenow #servicenowdemo # ...
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