Greg Barbaccia said he is working with the National Design Studio to deliver a consistent experience across federal websites.

That effort has new accountability levers and top-down support that can be helpful in driving change, CX leaders from the Office of Management and Budget said Friday.

Federal Chief Information Officer Greg Barbaccia said his top priority is to get the federal government to “obsess over delivering tangible outcomes." ...

The Trump administration has touted some service delivery projects and launched a design initiative, but it has also fired and pushed out thousands of civil servants. Customer Experience DOGE Citizen ...

Trump decimated the U.S. government’s digital design agencies and replaced them with a personal propaganda czar. During President Donald Trump’s first administration, he left hundreds of government ...