Before I hopped on a plane for SAP Sapphire Orlando 2022, I set the stage on the SAP CX side with this preview. So what happened? Did SAP's burning CX questions get answered? I heard some grumbling ...

Historically, SAP missed a couple of notable CRM shifts. But is there another chance now - to go where the puck is moving? That issue jumped out during a media/analyst discussion with SAP customer San ...

SAP has rebranded its Hybris division as SAP Customer Experience in a revamp of its product portfolio. Customer Experience incorporates SAP Hybris, Callidus Cloud, Gigya and Coresystems in a single ...

DataXstream, a solution provider for SAP technologies focused on point-of-sales and order management solutions, today announced that its OMS+ solution, an SAP endorsed app available on SAP Store, is ...

SAP is introducing an experience-driven journey to process analytics, correlating experience data from user surveys (whether customer, supplier, or employee) with underlying IT systems to give ...