Nasdaq

Vonage Survey Reveals Increased Acceptance of AI in Customer Support, with Nearly Two Thirds of Consumers Admitting More Efficient Interactions

U.S.-based Research by Vonage explores consumer sentiment around AI for customer support, highlighting perceived benefits and lingering concerns These findings demonstrate consumers have grown ...
ZDNet

User: Vonage calls work well, but their customer service does not

Packetizer is an online community of VoIP, videoconferencing and mobile communication users. The community's Daily Payload feature aggregates news and views from Packetizer members and participants.
ZDNet

Vonage adds platforms, software for better customer support

TMCnet columnist David Sims offers a detailed analysis of Vonage's Vonage America sales and service arm hooking up with Avaya to deploy its SIP-based telephony and contact center solutions. The deal ...
Computerworld

Vonage retools customer service

IP telephone service provider Vonage is on a mission to rebuild user trust by improving its reputation for customer service. That reputation has been less than stellar in the past. User postings ...
Nasdaq

Endress+Hauser Chooses Vonage to Enhance Customer and Agent Experience, Increase Productivity

HOLMDEL, N.J., June 6, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has ...
NJBIZ

Vonage consolidates services to offer single customer support source

Holmdel-based Vonage on Tuesday announced an integration of its Vonage Contact Center (VCC) and Vonage Business Communications (VBC) bringing together everything needed for communication on one ...
Business Wire

Digital Banking and Payments Start-up Revolut Partners With Vonage to Improve Customer Service Experience

LONDON--(BUSINESS WIRE)--Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that global financial super app ...
Business Wire

Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience

HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its ...
Seeking Alpha

Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging

HOLMDEL, N.J., April 23, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications, helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), today ...
Morningstar

Vonage Recognized in the Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS)

HOLMDEL, N.J., Sept. 30, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC) today announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a ...
NBC4 Columbus

Vonage Survey Reveals Increased Acceptance of AI in Customer Support, with Nearly Two Thirds of Consumers Admitting More Efficient Interactions

HOLMDEL, N.J., Nov. 21, 2024 /PRNewswire/ -- Improved efficiency and personalized support experiences are driving increased consumer acceptance and satisfaction of AI in customer service interactions, ...