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CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

Nationwide, healthcare leaders are recognizing the value of incorporating virtual nursing into service lines that have historically followed direct care models. Virtual nursing is a logical response ...

In the AI wars, where tech giants have been racing to build ever-larger language models, a surprising new trend is emerging: small is the new big. As progress in large language models (LLMs) shows ...

Genesys introduces a new “agentic virtual agent” powered by Large Action Models (LAMs), which is designed to complete customer service tasks across enterprise systems rather than only respond to ...

Forbes contributors publish independent expert analyses and insights. Exploring Cloud, AI, Big Data and all things Digital Transformation. Frontier models in the billions and trillions of parameters ...

Sometimes the best way to solve a complex problem is to take a page from a children’s book. That’s the lesson Microsoft researchers learned by figuring out how to pack more punch into a much smaller ...