Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Q-nomy's new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality. MIAMI--(BUSINESS ...

Sophie AI is designed specifically for the service industry to handle any type of interaction, with the ability to understand visual, voice, and text and deliver automated service without compromising ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

United Airlines passengers can now get contact-free help at certain airports. On Tuesday, the airline announced that it has launched “Agent on Demand,” a virtual customer service program that’s ...

STAMFORD, Conn.--(BUSINESS WIRE)--The proliferation of Internet of Things (IoT)-connected devices and artificial intelligence (AI)-enabled virtual personal assistants (VPAs) gives rise to a new way to ...

Altenew's latest policies have been all about improving the customer experience. Altenew customers across different walks of life have met up with Altenew team members at various events throughout the ...

It could be argued that chatbots are the number one application of AI in any enterprise. Their broad acceptance by those who prefer virtual customer service over long telephone waits has made chatbots ...