After going down for thousands of users across the U.K. (including me), Virgin Media's internet service has now been "fully restored" — according to a company spokesperson According to Downdetector, ...

Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, ...

Virgin Media customers or those thinking of moving to the service have the chance to pocket a little extra cash thanks to the latest deal from the broadband company. Shoppers save up to £70 for ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

After first announcing in September 2023 that part of its plan to evolve its network to enhance customer experience and improve services, it was pulling the plug on legacy mobile, Virgin Media O2 ...