CVS Pharmacy is going to use AI to answer customers' questions on the phone before taking you to a live agent, CVS Health CTO Tilak Mandadi told WSJ.

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop or smartphone, but over a traditional phone call. “AI is the most ...

Over 17 million people work in call centers worldwide, but AI is rewriting the rules. As automation accelerates, offshore hubs like India and the Philippines face the greatest disruption.

Governments are adopting generative and agentic AI to improve public services, reduce burnout and build trust through responsible oversight.

Proponents tout the economic benefits, including job creation and Gov. Phil Murphy's "AI moonshot" initiative. Critics raise concerns about high energy and water usage, which could increase utility ...