NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit operations worldwide. (Fran Baltzer for New Jersey Monitor/NJ Transit) ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...

NJ Transit’s new customer advocate has hit the ground running, riding the system both as a daily train commuter and in his new position to get familiar with the agency, saying he takes his own ...