Add Yahoo as a preferred source to see more of our stories on Google. Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise ...

In July, Cleveland Clinic Innovations, the corporate venturing arm of the healthcare organization, partnered with Irish company Rigney Dolphin to form RelateCare, a contact center solutions firm. The ...

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

MEXICO CITY (CN) — Originally from Mexico City, Carlos Castañeda crossed into the United States with his family when he was 16. He spent 10 years in Los Angeles, then 20 in Arkansas. He built himself ...

SAN ANTONIO — San Antonio Marriott Global Reservation Sales and Customer Care is no stranger to the Top Workplaces list. In prior years, the call center on the North Side appeared as the second-, ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...