Training software applications are one of the latest to join the list of end-to-end business solutions. The recent agreement between Simtrex and Witness System will provide a closed-loop solution from ...

A company's heart is often its call center since it provides a first line of defense for customer dissatisfaction, as well as an unparalleled opportunity for cross selling. But building and ...

For years, call center software competitors Knowlagent Inc. and Simtrex Corp. have closely watched each other's every move when one company added a major customer or did a product upgrade, the other ...

Knowlagent, which provides contact center e-learning solutions, has acquired Simtrex Corporation, a former rival. Terms of the deal were not disclosed. Knowlagent announced the deal Monday but ...