Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Not many people associate Zendesk with field service management – it was created as – and continues to flourish – as a customer support solution, most visible through website chat client technology.

As ServiceNow rapidly expands its local campus in San Diego, the company’s software-savvy employees are starting to spill out into the city’s startup scene, launching new businesses that look a lot ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, and Rimini Street (NASDAQ: RMNI), a global provider of end-to-end enterprise software support ...

FALLS CHURCH, Va. & CHICAGO--(BUSINESS WIRE)--CSC (NYSE: CSC), a global leader in next-generation IT services and solutions, today announced it has signed an agreement to acquire Fruition Partners, ...