Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

St. Louis-based Express Scripts, a pharmacy benefits manager, will cut more than 300 jobs when it closes a call center in Pueblo, Colo., in April, according to The Pueblo Chieftain. Express Scripts is ...

7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...

Call centers often represent the hub of customer service. Many large organizations maintain call centers to make outbound calls and intake incoming calls to assist customers. While some organizations ...

BRUNSWICK | The Georgia Department of Labor will help Express Scripts recruit about 160 full-time patient care advocates from 9 until 11 a.m. Thursday at its Brunswick office at 2517 Tara Lane. The ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...