Salesforce is better than Microsoft Dynamics, thanks to its abundance of features, robust team infrastructure functionality, and better customer support. In fact, Microsoft Dynamics is only better on ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Salesforce has spent the last 20 years building a $13 billion company, largely on the back of a CRM application delivered as a cloud service. In its most recent financial guidance, Salesforce ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Microsoft took a hard swipe at Salesforce.com Dec. 6, in ...

Microsoft announced its intention today to combine the Dynamics CRM and ERP products into an integrated platform on top of which it is hoping third parties will build applications. It’s a complex ...

In a move that could give Microsoft new ammunition against its CRM rival and cloud partner Salesforce, the Redmond company today announced Dynamics 365, pledging to integrate its customer-relationship ...

Microsoft may have failed to acquire Salesforce, but for roughly half the bid it reportedly offered last year, the software giant bought itself a social network that could prove a potent weapon in ...

Companies often target all customers equally, irrespective of their needs, and this often leads to resource allocation inefficiencies and customer dissatisfaction. CRM is a software which helps ...