Salesforce Inc. is expanding its generative artificial intelligence footprint today with new capabilities for its Einstein GPT general-purpose AI assistant that allow it to work with its Flow workflow ...

Automation has always been underlying Salesforce product development, but it's more important than ever to users such as NASA. Salesforce has announced plans to integrate Einstein GPT and Data Cloud ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

The Salesforce AppExchange Tools Market is primarily driven by the increasing need for seamless CRM customization, advanced workflow automation, and integrated business applications across enterprises ...

How manual data entry and external form requests can slow down your sales reps— and how to avoid it with workflow automation. One of the biggest concerns facing salespeople— and their managers— today ...