As hospitals and health systems face increased competition for talented workers, they continue to eye retention strategies beyond wages. This includes Chapel Hill, N.C.-based UNC Health, which ...

Early in my career, I believed every canceled subscription or refund request was a personal failure. If a customer wanted to leave, I felt compelled to win them back no matter what. As a result, my ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

A recent post from Evariant discussing strategies for patient acquisition and retention. Rachel Neely is the Senior Healthcare Consultant at Evariant. In this role, she serves as a healthcare ...

With the Society for Human Resource Management estimating that replacing an employee costs businesses between 50-200% of their annual salary, employee retention strategies aren't just feel-good ...

Customer retention is more valuable than you think. Elevate your customer retention practices to grow your revenue and profits with this guide. As you build your ecommerce brand, your initial focus ...

A 2018 survey by Gladly found that 68 percent of customers say they’re willing to pay more for products and services from brands known for providing good customer service. Providing outstanding ...

Generalist brokers can take one look at your long-term care organization and tell you what your benefits should look like based on what’s worked in the past for their other clients. But, benefits that ...