In 2012, Craig Goodliffe needed an assistant to help him run his real estate and consulting businesses in Ogden, Utah. He posted a local ad for the job, but got a reply from a woman, Daphne, in the ...

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

Innovation and power generation have always gone hand in hand. For almost 140 years, the industry has evolved through a steady stream of emerging technologies, shifting policies, infrastructure ...

Like so many industries, field service has seen sweeping change over the past year due to COVID-19. But unlike other industries, field service was already at a serious inflection point when the ...

The current market environment has required new thinking from organizations that need business to continue despite the difficult circumstances. Now, more than ever, remote assistance and augmented ...

Last night I had the opportunity to use Remote Assistance for the first time. All I can say is it is a fabulous piece of software. My parents (who happen to live several states away) decided to call ...