Many adults grew up with the adage, “Sticks and stones may break my bones, but words will never hurt me” as a means of parents arming children for inevitable encounters with bullies. Author Alicia ...

Negative patient reviews can feel like setbacks, especially when they overshadow the time, consistency and care invested in building your reputation. It’s natural to feel frustrated or even defensive ...

Work is bad enough without having to deal with the inevitable encounters with negative people who sap your energy and block productivity. Research from Michigan State University shows that ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...