The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

As organizations design the experience they want to offer their customers, two important questions surface that all leaders should consider: How will your unique customer experience be measured? And ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

In 2003, Fred Reichheld, a partner at Bain & Company, created the net promoter score (NPS). The metric is used in customer experience groups to measure the loyalty of a customer to a product or ...

I’m an fan, but also a realist. Customers really don’t want more technology. What they really want is a better experience. So ...

As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

Download this free, practical guide to discover how to track CX efforts within your organisation – and how to improve it. B2B Marketing research found two-thirds of marketers intend to place more ...

AnyRoad, an "experience relationship management" platform that helps brands create, manage, and measure customer experiences, has raised $10 million in a fresh round of funding. Experience ...

We get lost in CX metrics acronym bingo, and use these as the defining standard of our CX program. There's a better way. NPS. CLI. CSAT. CES. CLV. And on and on and on. Most of us have tried it all — ...

In business, you can’t improve what you’re not measuring—and today’s organizations typically measure progress and success with key performance indicators (KPIs). A successful business is synonymous ...

CHICAGO, May 4, 2023 /PRNewswire/ -- SPLICE Software, a customer engagement company specializing in automated communication workflows and opt-in management, is proud to announce another successful ...