Despite efforts to improve customer communications, life insurers are seen as unnecessarily complicating explanations of their policies, according to the J.D. Power 2024 U.S. Individual Life Insurance ...
TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...
TROY, Mich.: 10 Oct. 2024 — The life insurance industry is at an inflection point. Experiencing persistently slow growth and facing generational shift that is increasingly reliant on converting ...
Life insurance and annuity providers using digital technology to interact with customers are receiving higher satisfaction scores, according to the latest reports from J.D. Power. Among both products, ...
Parents, grandparents or guardians can buy life insurance for a child. These plans are typically small whole-life policies ...
For many households, life insurance provides an essential safety net. Yet only about half of U.S. adults currently have some form of life insurance, and roughly 40% say they need more life insurance.