You know what can happen if you overload a washing machine. It can be disastrous. Well it turns out you might have a problem if you under load one of these new washers. Richard Hanlin showed us what ...

Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. Christopher Elliott, the Travel Troubleshooter We ...

Q: This past March, I bought a Kenmore Elite top-load washer from Sears. A couple of weeks ago, in the middle of the night, when the machine was not running, the entire lid shattered and spread tiny ...