"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...
Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...
An installation view of “The Time is Always Now: Artists Reframe the Black Figure.” Sarah Croop In an era marked by an extraordinary flourishing of depictions of Black lives and a long-overdue ...
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