IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

GAITHERSBURG, Md., Jan. 06, 2025 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their Speech Transcription Server ...

Klearcom, a global leader in telecommunication testing solutions, has achieved a major industry milestone by becoming the first company to provide in-country number and IVR (Interactive Voice Response ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

GAITHERSBURG, Md., Oct. 01, 2024 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their SIP Protocol Emulation and ...

The market for software that goes through companies’ automated customer service systems to make sure everything works as it should (that transfers happen smoothly, that links work, that phone tree ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The frustrating maze of automated phone menus, followed by the dreaded “Your estimated wait time is … 30 ...