In an extraordinary criticism of one state agency by another, Florida’s Office of Insurance Regulation told legislators that a department led by then-Chief Financial Officer Jimmy Patronis may have ...

Your home insurance feels secure until disaster strikes and coverage falls short. Hidden deep within insurance records lie errors, omissions and outdated information that can derail claims, inflate ...

Florida’s insurance consumer helpline is often the first resort for homeowners looking for help battling their insurance company. If they can reach it, that is. It’s only open three hours a day. For ...

Despite the image projected by one leading insurer in a popular advertising campaign, the vehicle damage claim process is not working. Repair experts are frustrated, customers are angry and insurance ...

Policyholders are voicing dissatisfaction with life insurers, with thousands lodging complaints annually. Bharti AXA Life ...

The Financial Services and Pensions Ombudsman (FSPO) saw a significant increase in complaints related to insurance and fraud throughout the course of 2024 as the total number of complaints it received ...

Regulator asks insurers to conduct 'root-cause analysis' of complaints and improve oversight of agents, brokers and digital channels ...