WAKEFIELD, MA and ORLANDO, FL and SEATTLE, WA--(Marketwire - Jan 14, 2013) - Integrated Voice Solutions (IVS), the industry-trusted architect of customer experience solutions across automated channels ...

OTTAWA, Ontario--(BUSINESS WIRE)--Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced a partnership with RealityCorp that will enable VBVoice ...

Chrysalis Software has announced the first in a series of packaged IVR applications aimed at reducing implementation lead time and overall costs for customers. Chrysalis Software has announced the ...

TEL AVIV, ISRAEL and LONDON, UNITED KINGDOM--(Marketwired - Apr 28, 2015) - MongoDB today announced that Jacada, the customer experience company, powers its award winning cloud-based Visual ...

Connect NZ has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response (IVR) solution. Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

GAITHERSBURG, Md.--(BUSINESS WIRE)--Symago, a leading provider of Interactive Voice Response (IVR) solutions, announced today the entry of SymRx™, a complete IVR solution for pharmacies, into Epic’s ...

Due to constant technological evolution, nothing ever stays the same in the contact center. Take interactive voice recognition (IVR) systems, for example. These systems undergo continuous A/B testing ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at the wrong moment, customers simply leave and the organization often does not ...