This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. WASHINGTON (AP) — Taxpayers calling the IRS ...

Whether you're filling a prescription, rebooking a flight, or asking a question about your taxes, it seems like the first line of defense between you and any sort of real human helper is a ...

The IRS should be more transparent in communicating its telephone service metrics by including in the metrics more phone lines that taxpayers call and by covering the entire fiscal year and not just ...

Washington – Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only expected to ...