The roadmap builds on the blueprint for modern digital government, published a year ago, which sets out an ambitious ...

Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

The Internet has unquestionably become the foundational platform and point of engagement for public interactions with the government. That’s also increasingly true for most federal employees and ...

The federal government is undergoing a transformative journey — one that reimagines how services are delivered, how operations are conducted, and how taxpayer dollars are spent. By embracing ...

2 October 2024 - Have you experienced the ease of switching from paper forms to online forms and tracking their progress? E-government offers many such conveniences, ensuring the most vulnerable can ...

The Future Governance Forum has called for a new blueprint to modernise and digitise local government, including a sector-wide workforce plan, de-risking innovation, targeted funding and creating a ...

Healthcare.gov, the government health insurance marketplace website, launched in October 2013 only to buckle under the weight of just 2,000 simultaneous users. As ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

The Government Digital Services (GDS) makes the case that it has accomplished much on the digital file, even if much work ...