On Thursday, FairPoint Communications told the Vermont Public Service Board that it has improved its customer service. Does this mean that the Charlotte, N.C.,-based company that bought out Verizon’s ...

After FairPoint’s stunning failure when cutting over customer service for Verizon’s Northern New England land line business, and after a tidal wave of negative press, it’s hard to imagine what ...

MONTPELIER -- Under fire for its poor performance, the FairPoint Communications telephone company told Vermont regulators Thursday it has reduced wait times for consumers who contact call centers and ...

Still room for improvement From the perspective of Public Service Commissioner Chris Recchia, there is no disagreement that FairPoint has made significant strides in rectifying its early problems. In ...

PORTLAND, Maine For the first time since workers walked out last month, FairPoint Communications is acknowledging delays in fulfilling customer service requests and is asking its customers for ...