One of the FBI's core active listening techniques involves "emotion labeling"—identifying and articulating the underlying feelings in a high-stakes situation. Negotiators use phrases like "It seems ...

Fed up with interference? Psychologists say there’s a reason why, and a leading communications expert claims there are ...

The unusual use of FBI agents has been slammed as an abuse of power and a misuse of resources, and it has sparked concern over potential delays in response to other incidents The criticism comes after ...