A profile of a Nav Thethi, senior manager, web and digital experience, at Hitachi Vantara — one of CMSWire's top contributors of 2022. Customer experience expert Nav Thethi says customer focus is the ...

From human-centric CX design to journey mapping and the metaverse — the path to creating the optimal customer experience is constantly shifting — right along with customer expectations. A frictionless ...

Awaken your senses and experience the world of Claude Monet at the brand-new immersive exhibition, *Monet’s Garden*, that broke attendance records in Europe. For a limited time only, you can go on a ...

TROY, Mich.: 6 Dec. 2022 — The ongoing digital transformation of the property and casualty (P&C) insurance industry has hit some speedbumps when it comes to customer satisfaction among those who use ...

This was a rough year for customer experience. We’ve been hearing for years how important customer experience is to business, and a whole business technology category has been built around it, with ...