BY JEFF CORBETT In his book “Words for All Occasions,” Glenn van Eckeren shares this story: Old Bill was dying.

An apology can be a crucial opportunity to spark positive change and build trust. That's especially true for bosses and leaders, who sometimes have to make public statements acknowledging missteps or ...

A new study published in the British Journal of Psychology (via The Independent) has found that adding more words to your apology is more effective than a simple, “I’m sorry.” The research was headed ...