From unit assignment to nonemergent scheduling, this software solution can help call centers and EMS agencies manage staffing ...

For service-based businesses, demand rarely stays constant throughout the year. HVAC companies deal with summer heat waves, plumbing teams face winter pipe bursts, and appliance repair services often ...

The AI-assisted software is called Hyper. Tuesday marked the first day the program was implemented with the department’s call handling system.

The HVAC industry’s workforce shortage doesn’t look like it’s going away anytime soon and, on average, there are about 42,500 HVAC job openings each year. Refrigerant availability is getting better, ...

The newly released platform introduces a flexible architecture that allows companies of any fleet size to configure their dispatch environment according to their operational structure. The system ...

The latest offerings from PCS Software use Cortex AI to automate key tasks, from sorting freight opportunities to assigning drivers and finding backhaul loads. Tested by real fleets, these tools aim ...

Kern County is getting statewide recognition for a program that is changing how some 911 calls are handled, aiming to connect people in crisis with help faster ...

(TNS) — Artificial intelligence technology is coming to the 911 call center that serves Grand Traverse County, pending approval by the county board on Wednesday morning. Central Dispatch officials are ...

JONESBORO, Ark. (KAIT) - The Arkansas Municipal League named Jonesboro the 2025 Trendsetter Award winner for technology and security for its implementation of an emergency medical dispatch program ...

DORCHESTER COUNTY, S.C. (WCSC) - The Dorchester County Consolidated Dispatch Center will see updates to its 911 program in a city council meeting on Monday night. Future updates include prioritizing ...