Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer ...

In the world of business, keeping customers satisfied and retaining them is vital to continued success. Often, the employees who work face-to-face with these customers are the ones who determine their ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

Each year I make dozens of presentations to senior industry executives and car dealers. Most of these are “forward looking.” I peer into my “crystal ball” and forecast changes and industry trends. For ...

Opinions expressed by Entrepreneur contributors are their own. Customers versus employees. It is an age-old paradox that challenges business owners to prioritize the key players who drive their ...

Human resources departments in some companies have developed an unfortunate reputation as unfriendly, unhelpful or condescending toward employees or applicants in need of assistance. To overcome this ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

The most recent Forrester Customer Experience Index is creating a lot of buzz in customer experience (CX) circles — but for all the wrong reasons. Despite companies’ increased investment in CX ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...