14.ai Emerges from Stealth, Launching the World’s First AI-Native Customer Service Agency

SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 / EINPresswire.com / — SAN FRANCISCO, CA — March 2, 2026 — 14.ai announced ...
Forbes

The Zero-Touch Customer Support Model: Feasible Or Far-Fetched?

AI technologies are in a period of transition, one that might stretch on for years as technology evolves and the more cautious industries gradually get on board. While this phased integration may be ...
CMS Wire

The Future of Work Is Here: How Will Customer Service Adapt?

The contact center hasn't been known for blazing new trails, but signs of its evolution are visible today. When it comes to innovative workplace design, the customer service industry’s staple, the ...
CMSWire

Is Your C-Suite Close to Your Customer Experience?

Customer experience breakdowns rarely originate at the touchpoint—they stem from executive decisions made months earlier in ...
ITWeb

Eskom intros hybrid customer service model

Power utility Eskom is rolling out a new customer service model that features mobile customer hubs, digital platforms and self-service tools. This, after Eskom chairperson Mteto Nyati told ITWeb that ...
Forbes

3 Reasons To Adopt Empathy In Your Customer Service Model

We’ve all had those calls with customer service where we hang up and go, “Well, that person didn’t care about my problem…like, at all.” And why would they? Customer service agents’ job is to answer ...
Digital Journal

Transforming customer experience: Sneha Singireddy advocates a three-pronged model for insurance trust and retention

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...