Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

There will always be a need for a real human’s presence in customer service, but with the rise of AI comes the glaring reality that many things can be accomplished through the implementation of an ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..