In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

When was the last time you spoke to a customer? Or better yet, when was the last time someone from your engineering team spoke to a customer? Ask that question to engineers in your organization and ...

LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

Schweitzer Engineering Laboratories has named David Costello their Chief Sales & Customer Service Officer. Costello steps into the newly created position to guide the company’s S&CS organization ...