AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Why The RFP Process is a Smart and Scalable Place to Start Leveraging AI Customer-facing content can be thought of as the totality of the information, copy, data and audiovisual elements that are used ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

In the ever-evolving world of customer service, Google’s Contact Center AI (CCAI) is revolutionizing the way businesses interact with their customers. This innovative platform offers human-like, ...