AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

In the ever-evolving world of customer service, Google’s Contact Center AI (CCAI) is revolutionizing the way businesses interact with their customers. This innovative platform offers human-like, ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

Once you act on the answers to the hard questions, profit discipline stops being a management initiative and becomes part of ...