In software engineering, professionals often use agile software development and continuous integration methodologies in order to improve efficiency. That being said, the product team also needs to pay ...

Witness Systems is adding customer feedback software to its Impact 360 Workforce Optimization suite. The addition comes after the Roswell, Georgia company acquired the Mountain View, California-based ...

TAMPERE, FINLAND and DELRAY BEACH, Fla., June 8, 2023 — HappyOrNot (www.happy-or-not.com), the leading provider of customer feedback solutions announces the launch of its “Managed Service” package.

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

For instance, take an airline satisfaction survey. You’ve gotten one — those emails that ask for your feedback on their performance. They often range from five to 30 questions. But are the questions ...

AskNicely or SatisMeter are both multi-channel survey software to collect and analyze feedback. Both of these tools are popular and recognized for their contribution to different businesses. But if we ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...

Do you know that 82% of customers read online reviews at least sometimes before purchasing items? You should read them too because customer reviews offer great insight into your target clientele’s ...