Toku founder and CEO Thomas Laboulle started his career with the Belgian military where he served from 2008 to 2010 as an infantry officer.

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The customer experience technology market has ballooned in the ...

ALPHARETTA, Ga., March 26, 2024 /PRNewswire/ -- GOCare, a SaaS provider of digital Customer Experience software, is excited to announce its strategic partnership with Velocity Network. Velocity ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

For years, SaaS companies have claimed to put the customer first. But when you look at how software is actually bought, sold, and billed today, the reality tells a different story: customer experience ...

"By combining GOCare's advanced customer experience software with Sonar's comprehensive business-suite platform for ISPs, we're empowering 360 Broadband—and all our shared customers—to achieve greater ...

A look into Zendesk’s report on 2024 IT priorities A look into Zendesk’s report on 2024 IT priorities Are you approaching 2024 as an IT professional or leader? Chances are, your workflow has been ...

Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software quality and customer experience. The announcement and an accompanying video ...

At the center of most modern software businesses is the subscription model. Software-as-a-Service has become the dominant approach because it provides stability and predictability. Instead of relying ...