Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Here’s something most small business owners have probably never considered: Customer complaints don’t have to be considered a problem. In fact, they can be a tremendous source of goodwill and business ...

Most of the time, people love the food sold at Costco. It's generally good quality, you can pick up a lot at once, the store has a pretty novel selection of goods, and you can also pick up some ...

Some Walmart shoppers are grumbling about the retailer's self-checkout lanes. The benefit of self-checkout is in the eye of the consumer. For every shopper who is upset there's no self-checkout lane ...