Alexa, Siri, Watson, and their talking AI siblings serve to make our lives easier, but they also reinforce gender stereotypes. Polite, subservient digital secretaries like Alexa and Siri are presented ...

ChatGPT is a new chatbot that answers questions in a conversational, human-like way. People shared conversations with ChatGPT, showing it writing social media posts and explaining code. It reached ...

Prolonged conversations with AI chatbots can start to break down the safety guardrails. Here's how to watch for warning signs.

Have you ever talked to someone who, every time you shared something, would twist the interaction around to make it all about them? You may have encountered a "conversational narcissist." The term, ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I explore the use of generative AI and ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...