After that didn't work, her family contacted CBS News Miami. About an hour after CBS reached out to Comcast, a spokesperson called back. A few hours later, technicians arrived, inspected the line, and ...

We previously noted some problems with receiving and sending messages in Mail.app when using Comcast .net, associated with the address switch-over from attbi.com. The most successful workaround was to ...

Some Memphis Grizzlies fans are having trouble accessing the team's Wednesday season-opening matchup versus the Utah Jazz on FanDuel Sports Network Southeast. The outage appears to be happening with ...

Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...

Though users are still having trouble sending e-mail through Comcast's SMTP servers, the following settings seem to work for Microsoft Entourage and other e-mail clients: Receiving: 'Receiving account ...

Well, that was weird. Just got off the phone talking my dad through a Comcast problem back home. I had him go into the router, and it didnt have an IP on the external interface. I had him powercycle ...

I am writing in response to the editorial about the dispute between the Big Ten Network and Comcast in the Sept. 18 edition of The Michigan Daily (Big Ten Blackout, 09/18/2007). I want to clarify that ...

People with low incomes can get free Internet service through Comcast and a government program, but signing up is sometimes harder than it should be because of confusion within Comcast’s customer ...

Not fully satisfied with the anti-piracy effort known as “six strikes,” Comcast is reportedly looking into another approach. When subscribers download pirated movies and TV shows, Comcast wants to ...

Comcast/Xfinity users nationwide were experiencing trouble with their internet services on Tuesday morning, with users reporting problems in Chicago, New York, San Francisco and Washington, D.C. As of ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...