Walmart spent years telling shoppers that scanning their own groceries was the future. Now the retailer is quietly ripping ...

Facing the human traffic jam that is a Costco checkout line is no fun. Fortunately, how and when you shop can impact how ...

Walmart is joining the ranks of retailers rethinking self-checkout, with the industry giant in the process of removing the self-service lanes at a store in Missouri. The return to registers staffed by ...

Costco is reshaping one of the most sensitive parts of the warehouse experience: the moment you pay. Self-checkout, once a ...

If you want to use the self-checkout lane at some Walmart stores, you might need to fork out $12.95 per month, or $98 per year, for a Walmart+ subscription. That’s because some Walmart stores are ...

Customers feel more rewarded by a store and “feel like they were treated more valuably” when using regular checkout because it involves less effort and cashiers handle the scanning, bagging and ...

The path to purchase has become increasingly digital-first in recent years. As more commerce takes place online, businesses have had to invest more into their e-commerce capabilities. At the same time ...

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“I can’t wait to use that self-checkout machine,” said no one, ever. When they were first rolled out in 1986 at Atlanta-area Kroger grocery stores, self-checkout machines were hailed as a “revolution ...

This article was featured in One Story to Read Today, a newsletter in which our editors recommend a single must-read from The Atlantic, Monday through Friday. Sign up for it here. When self-checkout ...