As we bank in today’s financial age, technology is everywhere. Mobile apps allow us to deposit checks within seconds. Digital ...

When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Eltropy’s platform-backed Video Banking allows CFIs to deliver secure, ...

One of the things I’ve not been shy about is that banks, in their effort to master digital, have created an efficient servicing experience that is functionally correct, but emotionally devoid. Think ...

In the rapidly evolving world of financial technology, certain individuals stand out as trailblazers who have played a pivotal role in shaping the landscape of electronic money institutions (EMIs) and ...

Senior banking leaders are very much aware of and interested in the potential of generative AI to have a big impact on the industry, some enthusiastically so. But while no one wants to get left behind ...

The reality of banking is that some customers are riskier and more labor-intensive than some banks want to tolerate. If Congress doesn't like where banks draw the line, it needs to understand what ...