For the many thousands of Amazon shoppers who return items that don't meet their expectations, arrive damaged, or no longer fit their needs, there's some good news. If you live in one of the many ...

Amazon's distribution network operates on a scale that's almost incomprehensible. The e-commerce juggernaut ships up to 25 million packages each day, and during the holiday season that number rockets ...

A year ago, misdirected Amazon returns began arriving at Karen Holton’s house in California. Eventually, she said, they were stacked so high that she could not easily use her door. By Christine Hauser ...

To return an Amazon gift, you will need the 17-digit order number from the packing slip or digital receipt. Gift recipients receive their refund as an Amazon gift card, not to the original payment ...