As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

NASHVILLE, Tenn. & DALLAS--(BUSINESS WIRE)--Blue Yonder, the world leader in end-to-end digital supply chain transformation, launched several new solutions and showcased its vision to build the supply ...

Low-code development platform company OutSystems Software em Rede S.A. today announced an early-access program for its Agent Workbench, a new offering that allows enterprises to create and orchestrate ...

Enterprise management software company Workday Inc. today unveiled a workforce management system designed to help companies track, govern and optimize their growing artificial intelligence agent ...

EXL, a global data and AI company, has launched its Code Harbor™ and Smart Agent Assist™ solutions in the new AI Agents and Tools category of AWS Marketplace. This enables customers to easily discover ...

New AI agents embedded in Oracle Fusion Cloud Applications to help HR leaders automate workflows, deliver personalized career guidance, and improve talent management AUSTIN, Texas, Sept. 16, 2025 ...

Kustomer, a customer service platform provider, today launched Kustomer IQ Agent Assist, the latest in its suite of IQ products. "With 83 percent of organizations saying that AI is a top priority and ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now There is no doubt AI agents will continue ...