Use escalation trigger words. Say “agent,” “representative,” “billing issue,” or “legal concern” — then stop talking so the system flags your request for a human. Keep responses short and direct. Long ...

Millions of Americans are turning to AI chatbots for health answers. But are doctors using these tools? And if so, how?

Shaili Gupta often sees patients who consult chatbots like ChatGPT for health advice. She finds that some of her patients are much more informed about health-related issues and have follow up ...

Sure, we may have constant access to AI chatbots on our smartphones, sitting accessibly in our pockets, lessening the need for a dedicated portable device. But what if I told you that rather than ...

Apple hasn't developed an AI chatbot for consumers, but it has been using them internally for some time now. Last year, Bloomberg's Mark Gurman detailed a Veritas chatbot to test the new version of ...